Missed Pick-up Day Policy
We understand that folks lead busy lives, and we will try to accommodate you in the event that you miss a share pick-up. (*Note that this policy does not apply to Floating Shares)
Our policy is that we can accommodate 2 missed share pick-up days. In the event that you miss a pick-up day, you have a few options:
1. Ask a friend to pick up your share for you on pick-up day
2. Ask that we pre-pack your share to be picked up later in the week from the farm
3. Ask that we give your share away to someone
We request that you try to give us at least 48 hours advance notice so we can plan ahead. However we do realize that things come up at the last minute, and occasionally, sometimes people just forget! In these cases we appreciate getting a phone call from you, just so we know what's going on.
Note that if you miss more than 2 pick-up days and have not communicated with us, we will assume that you are no longer coming. Shares are non-refundable.
If you choose the Pay-as-you-go payment option, your deposit will be non-refundable in the event that you miss more than 2 pick-up days. If you choose the Pay-by-Installment option, your payments to date will be non-refundable, in the event that you miss more than 2 pick-up days.
*For missed Pay-as-you-go shares: If you have someone pick up your share on your behalf, either they must pay for your share at the time of pick-up, or you must pay a week in advance. We can receive SNAP/EBT payment up to 14 days in advance of pick-up.